Frequently Asked Questions
Everything you need to know about authentic Japanese fashion and global shipping.
Are all your products authentic and sourced from Japan?
Yes, every item available at Parts From Japan is 100% authentic and sourced directly from reputable manufacturers and authorized distributors within Japan.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days, while express options via DHL or FedEx usually arrive within 3-5 business days, depending on your location.
What is your return policy for international orders?
We accept returns within 30 days of delivery, provided the items are in their original, unworn condition with all tags attached. Please note that customers are responsible for return shipping costs.
How do I determine my size in Japanese labels?
Japanese sizing often runs smaller than Western sizing. We provide a detailed size chart and specific measurements on each product page to help you find the perfect fit.
Will I have to pay import duties and taxes?
Import duties, taxes, and brokerage fees are not included in the product price or shipping cost. These charges are the buyer's responsibility and are determined by your local customs office.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.